Chatbots and assistants

Your team answers the same questions every day from the same documents. We build assistants that answer from your own policies, manuals and data, show where each answer comes from and hand over to a person when they should.

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My laptop won't connect to the VPN since this morning. Can you help?

From chatbot to agent to specialist

A chatbot answers questions. Connect it to your tools and it becomes an agent that gets things done. Give it skills and it does specific jobs the way your team does them.

  1. 01 Chatbot

    Answers from your documents

    It reads your documents and answers in plain words, with the source of every answer.

    • HR handbook

      "How many leave days can I carry over to next year?"

    • Contracts

      "What notice period does our supplier contract give us?"

    • Manuals

      "What does error E42 on the packing machine mean?"

  2. 02 Agent

    Connected to your tools

    Linked to the software you already use, it looks things up and takes action, only within the limits you set.

    • Online shop

      Finds a customer's order and tells them when it will arrive.

    • Calendar

      Books a meeting in a free slot and sends the invitation.

    • Helpdesk

      Opens a ticket with the conversation attached.

    • Customer database

      Adds a new enquiry with the contact details and what they asked for.

  3. 03 Specialist

    Trained with skills

    A skill is a set of written instructions, sometimes with templates or small programs, that teaches the assistant one job, done the same way every time.

    • Coding

      Writes and runs a small program that compares two invoice spreadsheets and lists the ones that do not match.

    • Your house style

      Replies to customers the way your team does: formal in French, short on WhatsApp, never promising a delivery date.

    • Reading contracts

      Goes through a supplier contract and pulls the payment terms, notice period, penalties and renewal date into a one-page summary.

    • Weekly report

      Turns the sales export into the Monday report, with the same headings and charts every week.

Key features

Answers from your documents

The assistant only answers from sources you approve.

Shows its sources

Every answer links to the document it came from.

Hands over to a person

Sensitive or unclear requests go to your team.

Available around the clock

On your website, in your intranet or in your messaging tools.

Use cases

  • Answers from long documents

    Ask a 300-page tender, a contract or a technical manual a question in plain words. The answer comes back in seconds with the page it came from, so you can check it.

  • IT support for your staff

    Walks people through password resets, VPN and printer problems, checks their account and opens a ticket when a technician is needed.

  • A chatbot on your website

    Answers visitors about products, prices, delivery and opening hours at any hour, and passes serious enquiries to your sales team with the conversation attached.

  • An internal assistant for your company

    One place where staff ask about leave, expenses, HR policies and how things are done, answered from your handbook and intranet.

Questions about chatbots and company assistants

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